Shipments & Returns

  • Shipping and transport costs

The Olive Collection e-shop accepts orders for product deliveries all over the world. The delivery of orders through the e-shop is carried out by a transport company cooperating with us and based on the following plan:

  • Within 5-10 working days for European countries (including Greece)
  • Within 5-15 working days for countries outside Europe
  • Order delivery method - charges for deliveries

The Products that have been ordered are sent to the address and the recipient that the Customer has indicated when placing the order. The COMPANY freely selects the means of delivery. The dispatch of the Products shall be charged to the Customer as follows:

-Four (x) euros for orders within Greece, shipping is free of charge if the order exceeds the amount of fifty (x) euros
-Fifteen (x) euros for countries outside Greece, shipping is free of charge if the order exceeds the amount of ninety (x) euros

  • Returns Policy-Withdrawal

The Customer has the right to withdraw within fourteen (14) calendar days from the date of receipt of the Product without stating the reason for withdrawal.
Then:

  1. returns the Products, without undue delay, and
  2. bears the cost of returning the Products.

Before exercising the right of withdrawal, the Customer may contact the Customer Service Department of the COMPANY, either by telephone (tel: +30 2810 319 222, or by sending an e-mail (e-mail to info@olivecollection.gr). here) and by sending them:

  1. or to the postal address of the COMPANY (Semeli Hill, Malades P.C. 71500 Heraklion Crete)
  2. or at info@olivecollection.gr

In order to meet the withdrawal deadline, it is sufficient for the Customer to send the above statement before the expiry of the withdrawal deadline.

COMPANY is obliged to refund the amounts paid by the Customer without charge and without undue delay and in any case within fourteen (14) calendar days from the day on which the Product was returned.

  • Product Returns due to delivery errors

In all cases in which other than the sold ones are delivered, by type or quantity or missing property that has been previously agreed in writing with the COMPANY, the Customer returns the Products for inspection and verification of the error. In this case, the costs of returning the Products to COMPANY as well as the costs of resending them to the Customer are borne by COMPANY, as long as the method of return proposed by COMPANY is followed.

  • Returns of defective products (Legal Guarantee)

The COMPANY is obliged to deliver to the Customer the Products with the agreed properties and without actual defects, in accordance with article 5 of Law no. 2251/1994 and no. of the Civil Code.
In case the Product is found to be defective, the following applies:

  • The return of the product to be replaced should be made with all the documents that accompanied the product (e.g., the DATA, the Retailer's receipt, etc.) and its complete packaging. If it is a defect that was discovered later than delivery and the packaging does not exist or also if the Product's packaging was received by the distributors upon delivery of the item, the packaging of the Product is not required.
  • Return of Products via courier. In cases of return by courier, the COMPANY will be charged with the costs of return and the shipping costs of the replaced or repaired Product.
  • After the return of the products, the defect reported by the Customer is checked and then the Customer is contacted to inform him/her about the results of the check.
  • If the defect is detected, the repair or replacement of the Product is carried out, otherwise cancellation of the transaction in case the repair of the Product is not possible in a reasonable time and no other Product of equivalent or better characteristics or equivalent value for replacement can be found by the COMPANY. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the original payment of the Customer to COMPANY.
  • In particular, in the case of a credit card charge, COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any action provided for under the contract it has drawn up with the Customer without any further liability of COMPANY. The COMPANY after such notification shall have no responsibility for the time and manner of execution of the counter-billing, regulated by the aforementioned contract. In the case of payment on delivery, if the Customer had chosen this option, it will be done by returning the money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the Customer.
  • In case the Products are returned damaged or incomplete the COMPANY has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the Products and to proceed unilaterally and without any other party to a total or partial set-off of this claim against the Customer.

Frequently asked questions

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