Shipments & Returns

1. Shipping and delivery costs

Tradition

We ship worldwide through a partnered courier company. We choose the shipping method ourselves and deliver to the address and to the recipient you specified in the order.

Delivery times

• Europe, including Greece: 5–10 business days
• Countries outside of Europe: 5–15 business days

Fees

• Retail orders within Greece: free shipping.
• Retail orders outside Greece: charges depending on the weight of the products, free for orders over €40.
• Wholesale orders (B2B): the shipping costs are listed on the invoice.

2. Right of withdrawal

You have the right to withdraw from the purchase within 14 calendar days of receiving the product, without giving a reason.

Before you cancel, you can contact customer service at +30 2810 319 222 or at info@olivecollection.gr.

How do you withdraw?

Send us a clear written statement or the withdrawal form, signed where required:

• by post to the address: Lophos Semeli, Malades, 715 00 Heraklion, Crete, or
• by email to info@olivecollection.gr.

It is sufficient to send the declaration before the 14-day deadline expires.

Your obligations

You return the product without undue delay and you bear the cost of the return.

Our obligations

We will refund all the amounts you paid to you, without charge and without undue delay, no later than within 14 days of the return of the product.

3. Return due to shipping error

If you receive the wrong product, the wrong quantity, or a product without the agreed specifications, you can return it for inspection. We will cover the cost of the return and reshipment if you use the return method we suggest.

4. Defective products (legal warranty)

We are obliged to deliver products with the agreed characteristics and without any real defects, in accordance with Law 2251/1994 (Article 5) and Articles 534 et seq. of the Civil Code.

How to return a defective product

• Return the product with all the accompanying documents (proof, warranty) and the complete packaging. Packaging is not required if the defect appeared after delivery and you no longer have it, or if the courier received it during delivery.
• When the return is made by courier, we will cover the cost of returning and shipping the new or repaired product.
• We check the defect and communicate with you about the result.

What we do

If the defect is confirmed, we repair or replace the product. If repair is not possible within a reasonable time and there is no equivalent or better product, the purchase is cancelled.

Refund of money

• Payment by card: we inform the issuing bank, which makes the refund. We are not responsible for the time it takes for the bank to process the refund.
• Cash refund: return of cash in any of our stores.
• Bank deposit: refund by reverse bank transfer.

If the product is returned damaged or incomplete, we can request compensation depending on its condition and offset it with the amount of the refund.

5. Frequently asked questions

How can I return a product?

Send us a written statement of withdrawal by email at info@olivecollection.gr or by post, and return the product to our address. For any questions, call us at +30 2810 319 222.

For how long after purchase can I return a product?

Within 14 calendar days of receipt, without needing to state a reason.

Can I replace a jewelry item with another product?

Yes. Contact customer service, tell us which product you want instead and return the original. You will bear the cost of the return and, once we receive it, we will send you the new product.